Shipping Policy

Last Updated: October 13, 2026

Thank you for shopping with MOA COLLECTION. We are committed to processing and shipping orders as efficiently as possible. This Shipping Policy explains our order processing, delivery estimates, shipping charges, tracking, and related procedures.

1. Order Processing

Most in-stock orders are processed within 1–2 business days after payment is successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may be longer during peak seasons, major promotions, holidays, large wholesale orders, or periods of unusually high order volume.

Wholesale, bulk, special-order, or manufacturer-direct orders may require additional processing time depending on inventory availability and order size.

2. Shipping Methods and Estimated Delivery Times

Available shipping methods may vary depending on the destination, order size, weight, and carrier availability.

Estimated transit times may include:

• Standard Shipping: approximately 5–10 business days

• Expedited Shipping: approximately 2–5 business days

• Express Shipping: approximately 1–2 business days, where available

These are estimated transit times only and do not include order processing time.

Delivery dates are not guaranteed unless expressly stated by the shipping carrier or at checkout.

Carrier delays caused by weather, natural disasters, transportation disruptions, holidays, labor interruptions, customs, or other circumstances outside our reasonable control may affect delivery times.

3. Shipping Charges

Shipping charges are calculated based on factors including:

• Shipping destination

• Package weight and dimensions

• Order size

• Selected shipping method

• Carrier rates

The applicable shipping charge will normally be displayed at checkout before payment is completed.

Certain promotions or orders may qualify for discounted or free shipping when specifically stated on our website.

4. Wholesale and Large Orders

Wholesale and bulk orders may be shipped in multiple cartons or separate shipments.

Large orders may require freight, commercial delivery, or other special shipping arrangements.

If special shipping arrangements or additional charges are required, we may contact the customer before shipment.

Partial shipments may be made when some items are ready before the remainder of the order.

5. Order Tracking

Once an order has shipped, tracking information will generally be provided by email or through your customer account.

Tracking information may take time to update after the carrier receives the shipment.

For multi-package or wholesale orders, more than one tracking number may be issued.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order.

If you discover an address error, contact us as soon as possible at info@moaus.com.

Address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the responsibility of the customer.

7. Delivery and Carrier Responsibility

Once a shipment is transferred to the carrier, delivery is subject to the carrier’s transportation and delivery procedures.

Customers should monitor