Política de envío
Shipping Policy
Welcome to Moa Collection's Shipping Policy. This policy outlines the details of our shipping process to ensure a smooth and transparent experience for our valued customers.
1. Order Processing
1.1 Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or holidays, processing times may be extended.
2. Shipping Methods and Timeframes
2.1 We offer various shipping methods, including standard, expedited, and express options. Shipping timeframes depend on your chosen method and destination.
2.2 Estimated shipping times:
- Standard: [5-10 business days]
- Expedited: [2-5 business days]
- Express: [1-2 business days]
2.3 Please note that these timeframes are estimates and may be affected by factors beyond our control, such as customs clearance or weather delays.
3. Shipping Costs
3.1 Shipping costs are calculated based on factors like shipping method, destination, and order weight. The exact shipping cost will be displayed at checkout.
3.2 Orders above a certain value may qualify for free standard shipping. Any applicable free shipping promotions will be indicated on our website.
4. Order Tracking
4.1 Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey.
4.2 For international orders, tracking information may be limited depending on the destination's postal service.
5. International Shipping
5.1 We offer international shipping to various countries. Please note that additional customs duties, taxes, or fees may apply upon delivery and are the responsibility of the recipient.
5.2 International orders may be subject to customs inspections, which can impact delivery times. We are not responsible for any delays due to customs processes.
6. Order Changes and Address Updates
6.1 Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for orders shipped to incorrect or incomplete addresses.
6.2 If you need to make changes to your order or shipping address after purchase, please contact us as soon as possible. Changes may not be possible if the order has already been processed for shipping.
7. Delivery Issues
7.1 In the rare event that your package is lost, damaged, or delayed during transit, please contact our customer service team. We will work to resolve the issue promptly.